Growth Thinking® for Service Innovation

i j k z y

If poor customer ratings and churn are keeping you up at night, your service experiences might be letting you down.

Digital and other intangible services, rather than physical products, now represent over 75% of global economic activity. Whether it’s provisioning a new mobile phone, ordering lunch or refinancing a mortgage, services and end-to-end service experiences now play an essential role in people’s lives. The significance of this can’t be overstated — the growth, relevance and long-term viability of even the most prominent companies and brands will increasingly rely on their ability to consistently confront key service experience truths:

Many services today have been put together in a haphazard manner, are poorly articulated, highly variable and sub-optimized for the elevated expectations of mobile and digital-first customers.

Service interactions, touchpoints and end-to-end service experiences have become costly sources of intense customer frustration, brand erosion, diminished customer loyalty and value leakage.

Flawed assumptions about what customers truly value creates confusion across channels, gaps in service quality and poor customer advocacy.

We can help.   At Opptiv, we partner with companies and brands to drive superior outcomes by connecting the dots between customers, their unmet needs and end-to-end service experiences.

FEATURED SERVICE

Growth Thinking® 1-Day Service Innovation Bootcamp

Company-specific workshops to help you and your
team reframe the entire system of service interactions
to create and improve customer experience, eliminate
service gaps and enhance service value.

GET YOUR BOOTCAMP QUOTE NOW!

 

Download our Service Innovation Capability Overview.

 

Want more content like this? There's more where this came from! Browse our Library
 
0 Comments Register to comment

Join our community

Created exclusively for senior leaders
responsible for shaping growth and
innovation-focused organizations.

New GrowthCloud Webinar_Image 292x170

Growth Posture Index® (GPI)
Quick View

Quickly assess your organizational growth
and innovation competencies.

TAKE THE DIAGNOSTIC NOW!

One of our Team Members will contact you to schedule a private demonstration of Opptiv Enterprise or walk you through our services.

Email us: sales@opptiv.com
Call us: 855-806-3760
Privacy Policy