COMPLIMENTARY WEBINAR: “Customer Experience @Enterprise Scale”

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“Customer Experience @Enterprise Scale”

COMPLIMENTARY, PRIVATE 60- MINUTE WEBINAR

A “Quick-Start”, company-specific webinar to introduce how embedding the virtues and values of customer
experience (CX) into organizational and operational DNA offers a compelling pathway to enduring success.

GET STARTED NOW!

 

If poor customer ratings and retention are keeping you up at night, your customer experience might be letting you down. Intangible service and experience-based propositions, rather than physical products, now represent over 75% of global economic activity and define the competitive arena. Whether it’s provisioning a new mobile phone, ordering lunch, planning a vacation, or refinancing a mortgage, the quality of these pure-play services, value added services and end-to-end service and omni-channel experiences now play an outsized role in people’s lives. The significance of this can’t be overstated — the growth, relevance and long-term viability of even the most prominent brands will increasingly rely on their ability to consistently confront key service quality and customer experience truths:

  • Customers are now hyper-empowered to publicly share their service experiences through social media and online ratings.
  • Many services today have been put together in haphazard ways, creating customer effort and highly variable customer experiences.
  • Service and experience-based propositions can become hidden, costly sources of brand erosion, frustration and revenue leakage.
  • Inconsistent views into the moments that truly matter to customers creates conflict across channels and service quality gaps.

To meet these new challenges, the status quo simply won’t be enough.  It’s time for fresh ideas on experience-based culture transformation, operational optimization and entirely new ways of working. Introducing “Customer Experience @ Enterprise Scale”

“Customer Experience @Enterprise Scale”

COMPLIMENTARY, PRIVATE 60- MINUTE WEBINAR

GET STARTED NOW!

Who Should Attend

Ideal for Internal Change Agents and Disruptors, to include:

  • Chief Customer Officers
  • Chief Experience Officers
  • CX Leaders and Practitioners
  • Digital Marketers
  • Commercial Excellence
  • Commercial Operations Teams
  • Shared Service Organizations
  • Customer Service and related customer-centric roles, functions and teams.

Key Topics Covered

Within an immersive, visual experience, facilitated by a certified customer experience professional, attendees will be introduced to the Service Excellence Enterprise value proposition and key underlying topics, including:

  • The case for Customer Experience at Scale.
  • Customer Experience as an Organizing Principle
  • Delivering Elevated Omni-channel Experiences
  • Sustaining Customer-Centric Culture
  • Facilitated group discussion and Q&A

SIGN UP FOR YOUR COMPLIMENTARY, PRIVATE WEBINAR NOW!

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