Leadership Interview with HORST SCHULZE

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DOWNLOAD. 5-QUESTION LEADERSHIP INTERVIEW with HORST SCHULZE.

With chronically low employee engagement and high turnover (some sectors have over 100% employee turnover annually), “Our people are our most valuable asset” can often seem like “CEO speak”. However, as you will “Hear it from Horst”, service excellence, exceptional customer experiences and everything else starts and ends with people and culture.

WELL WORTH THE 5-MINUTE READ.

  • 5 CRITICAL QUESTIONS. In this new 5-Question Leadership Interview with Horst Schulze, the legendary cofounder of The Ritz-Carlton Hotel Company and customer experience pioneer, get current insights to help you navigate the challenges of the Experience Economy. 
  • HEAR IT FROM HORST. As you will “Hear it from Horst in the full interview download (.pdf), regardless of industry, the inextricable link between corporate culture, the employee experience, service quality and customer experience outcomes is affirmed yet again.
  • TAKE ACTION TODAY. To WIN in the Experience Economy, business as usual simply won’t be enough.  We are Opptiv – The Service Excellence Consultancy, and we are here to help! At the intersection of CX, Operations, HR and the C-Suite, through Consulting, Training and Coaching services, we help businesses and brands turn service excellence culture, employee engagement, customer-centricity, and exceptional customer experience into competitive advantage.

VISIT OUR SERVICES PAGE TO LEARN MORE

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