Relevant Service Experiences Start with Jobs-to-be-Done Insights

i j k z y

Apply the Jobs-to-be-Done Framework to Build a Consistent Structure to Capture, Organize and Articulate Customer Needs.   “YOU SHOULD LOOK AT THE WORKAROUNDS THAT YOUR CUSTOMERS ARE NEEDING TO DO. IT BECOMES A REAL SOURCE OF A LOT OF INSIGHTS”   Clayton Christensen Article Abstract.  Customers can’t always express their needs adequately or in ways that […]

Become a Free Member to unlock content like this.

Register today

One of our Team Members will contact you to schedule a private demonstration of Opptiv Enterprise or walk you through our services.

Email us:
Call us: 855-806-3760
Privacy Policy