Activate leadership and organizational potential to drive
growth through exceptional customer experiences (CX).
We believe in service excellence as a growth engine because our research and real-world experience confirm that
the battles for customer and employee attraction, loyalty and advocacy are now battles of experiences. Fueled
by field-tested intellectual capital, blended into purpose-built advisory, training and coaching services, we work
across all levels to embed customer-centricity and service excellence into organizational and operational DNA.
Accelerate speed-to-value with
our proven tools, intellectual
capital and powerful "Excellence
Wins underlying philosophy:
We must not be distracted from the four supreme objectives of any organization that wants
to succeed: 1.Keep the customer. 2.Get new customers. 3.Encourage the customers to
spend as much as possible!—but without sabotaging Objective Number One.
Gain 1:1 and team guidance
to set and execute a bold CX
vision and journey to service
excellence transformation.
Equip leadership and talent
with the unique skills needed
for consistent service delivery
and elevated engagement.
Apply our "whole-systems"
approach to design culture
and optimize operations to
deliver service excellence.
Training &
Development.
Coaching
Partnerships.
Advisory
Services.
Borne of luxury hospitality & legendary craftsmanship, we serve ambitious clients across industries:
Travel & Hospitality | Healthcare Providers | Food & Beverage | Retail & Luxury Goods| Financial Services | Law Firms | Citizen Services
Automotive Dealerships | Customer Contact Centers | Real Estate & Property Management | Airlines & Public Transportation Systems
As a former Inc. 500 CEO and Head of Global Service
Delivery at The Ritz-Carlton Leadership Center, I help
businesses and brands win through service excellence.
Wayne Simmons | Chief Experience Officer | FCXP (CX-I)
In an increasingly competitive world, customers have more choices than ever. We help businesses and brands
consistently deliver the elevated experiences that customers expect and deserve. Why? We believe customer
experience is one of the few remaining ways for businesses and brands to create the true differentiation and
customer-centricity needed to drive growth. Through the power of service excellence, we bring this truth into
practice, striving to create positive and lasting impact for customers, employees, businesses and brands alike.
Horst Schulze
Author: Excellence Wins: A No-Nonsense Guide
to Becoming the Best in a World of Compromise
Engage and upskill front-line talent and develop next
generation leaders through service excellence culture.
Hardwire leadership, organizational and operational
DNA to deliver service excellence with consistency.
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Cofounder of The Ritz-Carlton Hotel Company
